Terms & Conditions

1 About Our Services

Optimum Tech Internet & TV is an independent telecommunications sales and marketing company. We assist individuals and businesses in exploring available service options from leading carriers, including:

• High-speed home and business internet plans
• Television and streaming entertainment packages
• Mobile and wireless connectivity solutions
• Bundled service packages combining multiple options

Service availability is subject to your location, address eligibility, and technical coverage from the respective carrier. We do not guarantee availability in all areas.

2 Installation & Setup

If you proceed with a service plan through us, the following conditions apply to installation:

• Appointment scheduling is subject to technician availability and service area coverage
• You are responsible for ensuring your property is accessible and suitable for installation
• Additional work, custom equipment, or special requirements may involve extra charges beyond the standard plan
• Timelines may vary based on your location, service type, and carrier scheduling

3 Billing & Payments

All pricing and billing terms are governed by the carrier or service provider whose plan you select. General terms include:

• Plan pricing is presented on our website or confirmed at the time of enrollment
• Payments are due according to the billing cycle chosen at sign-up
• Late or failed payments may lead to service suspension or account termination by the carrier
• Prices may be adjusted over time; advance notice will be provided before any changes take effect

4 Equipment

Depending on the service plan selected, equipment such as routers, modems, or set-top boxes may be provided:

• Equipment may remain the property of the carrier unless purchased outright
• You are responsible for keeping all provided equipment in good working condition
• Charges may apply for equipment that is returned damaged, lost, or not returned upon service cancellation

5 Acceptable Use

By using our website and any associated services, you agree not to:

• Use our website or services for any unlawful, fraudulent, or harmful activity
• Attempt to distribute malicious software, spam, or harmful content
• Try to gain unauthorized access to any network, system, or database
• Resell, share, or sublicense any service without prior written authorization

Violations may result in immediate suspension of access or service termination at our discretion.

6 Cancellations & Refunds

Cancellation and refund terms depend on the carrier and the specific plan you enrolled in. General guidelines include:

• Cancellation requests should be submitted in writing to the relevant carrier or through us
• Installation fees and charges for services already rendered are generally non-refundable
• Where a refund is approved, it will be issued to the original payment method
• Processing timelines may vary depending on the carrier and payment provider

7 Service Interruptions

While we and our carrier partners strive to deliver consistent, reliable service, occasional interruptions may occur due to:

• Scheduled maintenance or infrastructure upgrades
• Severe weather or external environmental factors
• Third-party network outages or dependencies

Optimum Tech Internet & TV is not liable for service disruptions caused by factors beyond our reasonable control. In such cases, affected carriers work to restore service as quickly as possible.

8 Limitation of Liability

To the fullest extent permitted by applicable law, Optimum Tech Internet & TV shall not be liable for:

• Loss or corruption of data
• Business interruption or lost revenue resulting from service issues
• Indirect, incidental, or consequential damages arising from use of our website or services

In any case, our total liability to you shall not exceed the amount paid for the affected service during the relevant billing period.

9 Intellectual Property

All content on this website — including text, graphics, logos, and design elements — is the property of Optimum Tech Internet & TV or its licensors and is protected by applicable copyright and intellectual property laws. You may not reproduce, distribute, or modify any part of this website without prior written permission.

10 Changes to These Terms

We reserve the right to update or revise these Terms & Conditions at any time. Revised terms will be posted on this page with an updated date and take effect immediately upon publication. Your continued use of our website following any update constitutes your acceptance of the revised terms.