Refund Policy

1 Return & Refund Policy

Optimum Tech LLC is an independent telecommunications sales and marketing company. We help customers explore available service options and assist with enrollment through our authorized service relationships.
Because internet, TV, wireless services, equipment, installation, and related charges may be provided and billed by the applicable service provider, any refunds, cancellations, credits, or billing adjustments related to those services are generally subject to the applicable service provider's terms and policies.
If you have a question about a service enrollment, cancellation, charge, refund, or credit, please contact Optimum Tech LLC using the contact information provided on this website. We will assist with your inquiry and, where applicable, help direct you to the appropriate service provider or authorized service partner. Any fees, cancellation terms, equipment charges, installation charges, promotional terms, or refund conditions applicable to a selected service will b

2 Delivery of Services

Optimum Tech LLC is an independent telecommunications sales and marketing company. We facilitate customer inquiries and enrollment for available internet, TV, and wireless services offered by applicable service providers through our authorized service relationships.

Service delivery, including installation, activation, equipment, and ongoing service, is handled by the applicable service provider. Delivery timelines, availability, and service terms may vary depending on:

• Your service address and geographic location.
• Service availability and scheduling in your area.
• The type of service or plan selected.
• Equipment, installation, or other requirements associated with the selected service.

We will make reasonable efforts to communicate available service information and enrollment details and to assist with questions regarding the enrollment process. Final service availability, installation schedules, pricing, and applicable terms are determined by the applicable service provider

3 Refund Policy

Optimum Tech LLC is an independent telecommunications sales and marketing company that assists customers with available service options and enrollment.

Refunds, cancellations, credits, and billing adjustments for internet, TV, wireless services, equipment, or installation are subject to the applicable service provider's terms and policies.

For questions about a refund, cancellation, or charge, please contact us using the information provided on this website. We will assist with your inquiry and, where applicable, direct you to the appropriate service provider or authorized service partner.

4 When Refunds Are Available

Refund eligibility depends on the terms and policies of the applicable service provider.

1. Non-Delivery of Service If a service is not activated or delivered as expected, refund or credit eligibility will be determined according to the applicable service provider's terms and policies.
   For questions about a service that has not been activated or delivered, please contact Optimum Tech LLC using the information provided on this website. Where applicable, we will assist with your inquiry or direct you to the appropriate service provider.
2. Technical Issues If you experience ongoing technical issues with a service, refund or credit eligibility will be determined according to the applicable service provider's terms and policies.
3. Service Defects If a service does not perform as described or does not meet applicable service terms, any refund or service credit will be subject to the applicable service provider's policies and terms.
4. Service Not as Described If the service received differs materially from the applicable service description or enrollment terms, any refund, credit, or adjustment will be determined according to the applicable service provider's terms and policies.
   
   If you believe the service you enrolled in was not provided as described, please contact Optimum Tech LLC using the information provided on this website. Where applicable, we will assist with your inquiry or direct you to the appropriate service provider.

5 Children's Policy

Our website and services are intended for individuals who are 18 years of age or older. We do not knowingly collect personal information from individuals under 18 or knowingly market our services directly to minors.

If you believe that a minor has submitted personal information through our website without appropriate parental or guardian authorization, please contact us using the information provided on this website so we can review the request and take appropriate action.

Individuals who submit information through our website are responsible for providing accurate information and, where applicable, having the legal authority to enter into service-related agreements.